Sea Freight Customer Service Manager

  • Full Time
  • Bangkok
  • Posted 1 month ago

ECU WORLDWIDE (THAILAND) CO.,LTD.

About Company

The World’s NVOCC Market Leader operating over 300+ offices in over 160+ countries. Our Customer Portfolio accounts for Thousands of Forwarding Companies that have found their Solution to shipping LCL Cargo World-Wide…..They ECU it !!!

Job Responsibilities :

  • To collaborate between sales and other departments and parties to ensure satisfactory services provided.
  • Supervise inbound or outbound freight operations including shift planning, freight loading and unloading, proper documentation and procedure control.
  • Responsible for the overall customers services function including annual budget/target setting in order to achieve the objectives of the Company.
  • Plans, prepares, and devises work schedules, according to budgets and workloads.
  • Solve the major operational problems that arise in daily work in a timely manner; analyze and evaluate the work performance of employees in the department and make improvements;
    provide professional knowledge and skills training for new operators in the company.
  • Responsible for communicating with domestic and overseas
    customers / agent and coordinating shipment matters.

Qualifications :

  • Age preferably 35-45 years
  •  Bachelor’s degree in Logistics Management, Business Administration or other relevant field
  • At least 5 years of experience in freight forwarder, with at least 2 years in a leadership or team management role.
  • Strong knowledge of freight forwarder, customs clearance, and transport
  • Possesses skills and understanding in using programs and AI technologies related to job performance..
  • Good communication skills and team management skills
  • Proficiency in English both oral and written is a must

Benefit :

  • Group Health Insurance
  • Outing Trip
  • Health Check Up
  • Incentive
  • Uniform
  • Social Security
  • Provident Fund

To apply, please submit your application and CV attaching a recent photograph and necessary documents using the button below:


ECU WORLDWIDE (THAILAND) CO., LTD.
628, 5th Floor, Triple I Building, Soi Klab Chom
Nonsee Road, Chongnonsee, Yannawa
Bangkok 10120, Thailand
Tel : 0-2681-8555 #224 E-mail: [email protected] 

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