Position Summary

• Responsible for supporting the Global Account Team by assisting the Global Account Team Manager in managing customers’ Prepare and send weekly/monthly reports to the Headquarters.

Key Responsibilities

• Handle customers’ shipments and send regular cargo tracking reports to the Headquarters.
• Weekly follow up booking with customers according to agreed
• Prepare space management data and submit it to the trade team and Headquarters.
• Collaborate among departments to solve customer
• Communicate daily with overseas offices to solve customer problems.
• Escalate reports to the direct manager to find solutions

Key Experience & Qualifications

• Minimum bachelor’s degree in any discipline
• Minimum 1-2 years of experience in a service-related industry

Key Competencies & Skills

• Proficient in MS Office software
• Strong written and spoken English
• Good communication and interpersonal skills
• Customer-orientated
• Team player
• Self-driven and passionate about dealing with people
• Able to work independently